General FAQ

How many bookings a property receives is subject to several factors, including its facilities, setting, its price and the popularity of the region. After all, its up to our guests to decide where they want to go on holiday. So we cannot guarantee any particular level of income. However, our global sales network and active marketing do create the best possible conditions for a satisfactory level of bookings.

Of course you can. In low season you can occupy your property at any time, as long as no guests are booked in for the same period, but in high season you can do so only for a limited period of time, to secure as many bookings as possible. It is usually possible to self-occupy a property for two weeks in high season (summer: July/August; winter: February/March).

Our customers generally treat other people’s property with the greatest consideration, and are independently insured should any damage occur. We also offer an additional customised insurance policy with Mondial/Elvia to ensure your property has the maximum protection. We can of course take care of damage assessment and subsequent paperwork for you.

Yes. Just get in touch with your designated contact person at Interhome.

Unfortunately not. Payments to you will be made promptly by bank transfer.

Unfortunately not. To keep administration costs to a minimum, you will receive payments at the end of every month or every quarter.

If this happens we will work together to analyse the problem and come up with a solution. Possible reasons for low occupancy be unattractive décor and facilities, too high a rate, or outdated or lacking interior or exterior photos. For more tips on making your property more attractive to customers see here.

Our customers' personal privacy is our highest priority, but we will be happy to tell you what country your guests come from.

The contract can be terminated by mutual consent, as long as this does not generate additional expenses or costs for you or for Interhome (e.g. customers having to be rebooked).

Interhome staff will be happy to assist with any language issues – either on-site or via our 24-hour hotline.

No specific inspection is made immediately on customers’ departure. During the final cleaning the cleaning team carefully checks each property using a checklist.

It takes some time for your property to start receiving a high number of bookings and many of our customers book their holidays well in advance, so long-term contracts are essential.

If you want to work with another agency, Interhome must always be informed of your updated availability in order to avoid double bookings. We guarantee our customers an instant booking service based on real time availability.

No, Interhome also offers a text message or e-mail service to keep you up to date on new bookings.

Costs can vary according to the country, the region and the type of service we provide. Depending on the type of contract Interhome yearly registration fee and administration charges will be deducted from the rental amount. Contact our staff for a quote.

Unfortunately this isn’t possible, but you can inform us of your self-occupancy periods by phone, e-mail or fax at any time, and we will immediately update your availability in our system.

You and your key holder can either logging into our website with your personal log-in details or subscribe to our text message and e-mail service. There is also the option of receiving monthly or weekly booking lists by fax.

Of course you can. You will receive a detailed description of the property along with the contract. You can then make any additions or corrections by getting in touch with your Interhome contact person.

Yes. You will have a personal advisor who is available at any time to answer your questions.

You can reach us round the clock in our 24/7 call centre on +41 (0) 43 810 91 26.

We recommend that you keep all your belongings and valuable locked in a separate room or storage space.

In many places Interhome has a reliable cleaning team on site. Otherwise we will be happy to help you find cleaning staff. Your Interhome contact will be pleased to provide you with further tips, like using mattress covers on beds, and other useful suggestions.